Refund & Returns Policy

At Dailyshopz, we strive to provide our customers with high-quality products. However, we understand that sometimes an item may not meet your expectations. This Refund and Returns Policy outlines the process and conditions for returning or exchanging items and requesting refunds.

1. Return and Exchange Eligibility

We accept returns and exchanges under the following conditions:

• The item must be unused, unwashed, and in the same condition as when it was received.
• The item must be returned within 30 days of the delivery date.
• The item must be in its original packaging, including tags (if applicable).
• Products purchased on sale or with a discount may have different return policies, so please check the specific conditions at the time of purchase.

2. Return Process

To return or exchange an item, please follow these steps:

1. Contact Us: Reach out to our customer service team at [email protected] or call +1 (920) 816-1648. Please include your order number, the item you wish to return, and the reason for the return or exchange.
2. Return Authorization: Once your return request is reviewed and approved, we will provide you with a Return Authorization (RA) number and return instructions.
3. Shipping: Pack the item securely, including the original packaging and any accompanying materials. Please ship the item back to us using a traceable shipping method to ensure it is safely returned.
4. Return Shipping Costs: The customer is responsible for return shipping costs, unless the return is due to a mistake made by us (e.g., wrong item, defective product).

3. Refunds

Once we receive your returned item and verify that it meets our return conditions, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days after we receive the returned item.

• Shipping Charges: Shipping charges are non-refundable unless the return is due to a mistake made by us (e.g., incorrect or damaged item).
• Restocking Fees: In certain cases, a restocking fee may apply to returned items. This will be communicated to you before the return is processed.

4. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of receiving the product. We will assist you in processing an exchange or refund, and we will cover the return shipping costs for defective or damaged items. Please provide us with photos of the damage or defect when you contact us to speed up the process.

5. Non-Returnable Items

Certain items may not be eligible for return or exchange. These may include:

• Gift Cards: Gift cards cannot be returned or refunded.
• Items marked as Final Sale: These items cannot be returned or exchanged.
• Personalized or custom items: These are non-returnable unless defective.

6. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the same process as outlined above for returns. If the item is available in the desired size or color, we will process the exchange as quickly as possible. If the item is unavailable, we will offer a refund instead.

7. Order Cancellations

If you wish to cancel an order, please contact us immediately after placing your order. We can cancel orders as long as they have not been processed or shipped. If the order has already been shipped, you must follow the return process after receiving the item.

8. Customer Support

If you have any questions or need assistance with returns, exchanges, or refunds, please contact our customer service team:

• Email: [email protected]
• Phone: +1 (920) 816-1648
• Address: 755 Adee Ave,The Bronx, NY 10467,United States

Thank you for shopping with Dailyshopz! We are committed to your satisfaction and will do our best to resolve any issues related to your order.